Privacy policy

NTG Nordic Transport Group A/S (NTG) is committed to respecting your rights to privacy and personal data protection. This Privacy Notice provides information regarding our processing of your personal data, your rights, and how to exercise them, in particular under the European Union’s (EU) General Data Protection Regulation 2016/679 (GDPR). We have either received your personal data from you, other providers in connection with work applications, your employer or third parties involved in business transactions. This Notice covers job applicants, employees, shareholders, and individuals working for or as NTG’s customers and suppliers. It begins with information that is General for all groups, and then lists information specific to:

• NTG job applicants and employees
• NTG shareholders
• NTG customers
• NTG suppliers

References in this Notice to “Art. XX” are to articles in GDPR.

General:

1.About us

NTG is a leading transport group headquartered in Denmark and comprising more than 80 companies worldwide. Our Group offers freight forwarding services by road, air and sea, and specialty and complex freight and shipping solutions.

NTG services all NTG companies with regards to IT platforms and other internal services that are managed and secured by NTG A/S in Denmark.
This Notice describes how NTG processes (collecting, using, recording, storing and sharing – Art. 4.2) your personal data (information that identifies or can be used to identify an individual – Art. 4.1).

Thus, NTG Nordic Transport Group A/S, acts as a data processor towards NTG Group companies but as a data controller with regards to its own data. Because of their interrelationships, Group companies can act both as data controllers determining how we process your personal data – Art. 4.7 – and data processors processing data on behalf of a controller – Art. 4.8.

This means that NTG Nordic Transport Group A/S retains responsibility for the protection of your personal data when we have collected it, and you can contact NTG Nordic Transport Group A/S directly with questions, if you prefer.

Our contact details are:
NTG Nordic Transport Group A/S
CVR no. 12546106
Hammerholmen 47-49
DK-2650 Hvidovre
Denmark
+45 7634 0900
[email protected]

NTG entities have entered into a group-wide Data Transfer and Processing Agreement based on the current EU Standard Contractual Clauses adopted by the European Commission, requiring their compliance with GDPR. You may obtain a copy of the Agreement by contacting our main establishment, NTG Nordic Transport Group A/S. Transfer of personal data within and outside the European Economic Area (EEA) occurs in compliance with applicable laws, e.g., Standard Contractual Clauses¹.

¹ EEA consists of the 27 members of the EU and Iceland, Lichtenstein and Norway.

2. Security

We respect your rights to privacy and data protection and therefore we will always endeavor to protect your personal data by all technical and organizational means reasonably available to us. NTG processes personal data legally, for specific and legitimate purposes, on an as-needed basis, accurately, securely and transparently – Art. 5. We store information we receive about people securely and confidentially. Technically we use data controllers who have the same level of security about your personal data as we have; internally within our company, we focus on educating and teaching our employees in ensuring a high level of data security. When it is feasible and expedient, we encrypt, pseudonymize (the personal data can only identify an individual with additional information – Art. 4.5) or anonymize your personal data – Art. 32.1.a. NTG complies with applicable data privacy laws.

3. Your rights

Under GDPR Chapter III, you have the following rights in relation to our processing of your personal data:

3.1 Request access to the personal data we hold – Art. 12.1, obtain a PDF copy of it – Art. 20, correct incorrect or incomplete personal data – Art. 16, and delete personal data that we no longer need or use without valid reasons – Art. 17.

3.2. Object to our processing of your personal data – Art. 21, and request we restrict its processing – Art. 18. However, if you are reported through our whistleblower hotline, you are not entitled to be informed about the identity of the person who has reported you – Art. 23.1.i and j, but you can obtain access to the report that has been filed against you, redacted for other persons’ names. When you ask us to correct or delete your personal data, you can also ask us to stop using your personal data while we assess your request.

In cases where we have expressly requested and you have consented to our processing your personal data – Art. 6.1.a., you may withdraw that consent at any time – Art. 7.3 – by contacting us using by e-mail: [email protected].

In such cases, we will stop using your personal data immediately, unless we have a legal obligation to do so, or are otherwise allowed to do so under GDPR. Your withdrawal does not affect the lawfulness of the uses we have made of your personal data before the withdrawal – Art. 7.3.

You can exercise your rights by contacting NTG Nordic Transport Group A/S, by using the details provided at the top of this Notice. If you wish to complain to a national data protection agency about our processing of your personal data, you can contact Data Protection Authority of Denmark (“Datatilsynet”), Carl Jacobsens Vej 35, 2500 Valby, Denmark or by e-mail [email protected], or the agency of your country of residence.

4.Whistleblower hotline

NTG hosts a whistleblower hotline where employees, customers, stakeholders or other persons having a relation to our company can report concerns about possible violations of NTG’s Code of Conduct or applicable laws, or other serious misconduct, such as financial crimes, breach of the occupational safety, etc. You can submit your report anonymously without entering any personal data, but you can also choose to submit your name, contact details and any other information that you find relevant. If you choose the latter, we will process your personal data for the purpose of investigating your report.

NTG processes personal data in such reports in order to thoroughly investigate the reported concerns, The legal basis is our legitimate interest in preventing wrongdoing – Art. 6.1.f, our legal obligations to report wrongdoing 6.1.c, and/or to establish, exercise or defend legal claims – Art. 9.2.f. NTG shares information on whistleblower reports with legal and financial advisors, and government authorities, as needed or required, in accordance with applicable laws.

This means that we will only collect personal data that you have submitted voluntarily in a report. Further, we can collect information about the subject of a report from employees, customers, stakeholders and other persons which have a relation with our company, as is needed to ensure a thorough investigation.
We will store the information in the period where our investigation takes place. If the report proves to be unfounded, the information will be deleted within six months. If we notify a public authority about a report, we will store the information in the period where the public authority investigates the case through final outcome and in accordance with applicable laws. We store the information from the reports for a period of five years after termination of employment if we impose disciplinary sanctions on an employee as a result of such reports – Art. 9.2.f.

5. Our websites

When you visit our websites, we collect information about your device and your IP-address, as well as the pages you visit on our websites. We do that to make our websites work better and deliver content that is useful to our prospective job applicants and customers. We place cookies on your device. You can read more about cookies in our Cookie Policy which is always visible by the Cookie sign on our website. Our legal basis for processing your personal data in that regard is Art. 6.1.f, as we have a legitimate interest in offering you an interesting web site that works optimally, and under Art. 6.1.a, when we have obtained your consent for specific purposes.

We use personal data about visitors on our website in an aggregate form (as statistics) to assess how well our website is working. We store logs on website use and periodically delete them, at least once annually.

Job applicants and employees:

We process your personal data, as a job applicant, because of the jobs positions you have applied for in any way, because you have given consent to processing – Art. 6.1.a, or because of our legitimate interest in following up on your job application. Art. 6.1.f. This includes data you provide by e-mail, through online application systems, in interviews or candidate tests, and social media.

If you apply for a job with us, we will process personal data about you that we have either received by you or by others you have agreed we can contact. We do so to review your application and assess your suitability for a position with us.

We collect your contact information (name, email, telephone number, address) as well as other personal data you provide us on your prior employment history, which is contained in your CV, resume or in the correspondence you sent us – Art. 13, or provided to us by the professional references you have indicated in your application – Art. 14. If you include special categories of personal data in your CV or other application materials, e.g., health information, union membership, political or religious affiliation, ethnicity, race or sexual orientation, you have provided express consent to our processing that data – Art. 9.2.a.

We use personal data about job applicants to assess their suitability for a position at our company, and in case they are successful, we will use some of the personal data as a basis for the applicant’s subsequent employee file, sharing it globally within the NTG group and with relevant external advisors, as permitted by applicable laws.

If you are successful and become an employee, we will use some of this personal data further to comply with our legal obligations as your employer, and with our employment- related contracts together.

We process the personal data of employees on the legal basis of NTG’s legitimate interest as an employer – Art. 6.1.f., as well as our contractual relations with employees – Art. 6.1.b, and our legal obligations as an employer – Art. 6.1.c. In addition, we process special categories of personal data, such as health information or trade union membership, under our obligations regarding employment, social security and social protections laws, and our obligations under collective bargain agreements with trade unions – Art. 9.2.b, and as related to occupational health and medicine – Art. 9.2.h.

The personal data we process includes names; home addresses, telephone numbers and other contact details; bank account numbers; age; details of emergency contact persons; passports and other identification document registration required by law, e.g. for work visas or visas for business travel; drivers’ licenses related to use of company cars; company ID card numbers; and information identifying company computers, telephones and other company related communications and other work equipment provided to employees. As permitted by applicable laws, we process photographs and/or videos, and record telephone calls, obtaining consent if they are used as biometric data – art. 9.2.a. We do this to keep necessary records of employees, pay salaries and provide benefits, facilitate company-related communication, enhance business practices, facilitate business-related travel, ensure employee safety, and for other legitimate interests as, and contractual and other legal obligations of, an employer.

Employee personal data is available on NTG’s intranet to facilitate group communication, and provided to relevant business partners in relation to NTG’s legitimate interests as a commercial enterprise – Art. 6.1.f. NTG transfers employee personal data globally, as needed, to NTG entities and business partners worldwide, under our legitimate interests.

E-mails and other NTG electronic communications sent to or by, or copied to, employees, along with all types of documents generated by or stored in NTG devices, are and remain NTG’s sole and exclusive property. NTG may review all such materials as needed under its legitimate interests as a business and employer, and in accordance with data privacy and other applicable laws, such as to ensure business continuity, investigate potential wrongdoing or breach of employment/consultancy contracts, ensure contact internally and with external stakeholders, or undertake updates, changes or data transfers of global IT systems. Because NTG does not permit personal use of its e-mails and thereby assumes all mails are business related, it will refrain from reviewing mails marked as Private or Personal only to the extent clearly prohibited by applicable laws. NTG employees may not transmit e-mails or documents from NTG systems to their private accounts except as agreed in writing, in exceptional circumstances, with their managers and NTG Group IT.

Data retention

We delete personal data about unsuccessful applicants within six months of having received their personal data, except when we are required by law to retain it for longer, but you may request earlier deletion if you wish to withdraw from the selection process. With regards to employees, we delete personal data based on individual subjective assessments, but unless certain criteria are fulfilled, the retention period is five years following your termination date.

For instance, we may disclose your personal data to IT vendors and public authorities, such as the police, as part of the administration of our whistle blower hotline.

Shareholders:

When you participate in our virtual annual shareholders meeting, we process personal data about you. This personal data may comprise your name, location, contact information, IP-number, etc. The legal basis for processing your personal data based on Article 6(1)(f) in the GDPR as we have a legitimate interest in collecting personal data on the participants in the annual general meeting.

Customers:

When you are a customer (including employees of customers who designate them as contacts) or ask us for information about NTG services, we process your personal data (such as name, email address, telephone number, the company you work for and business address), to provide an offer for freight forwarding and shipping solutions you request, plan and deliver these services to you according to our agreements, communicate effectively with you throughout the shipment process, and maintain a client relationship with you between shipments. We use personal data of current, prospective or past customers to negotiate, execute and perform contracts and in other ordinary business communications, e.g., document exchanges and invoicing. As permitted by applicable laws, we may process photographs and/or videos, and record telephone calls, to enhance service, obtaining required consent if they are used as biometric data – art. 9.2.a.

NTG shares your personal data on an as-needed basis with relevant NTG entities, business partners, advisors, and public authorities worldwide, to facilitate our business transactions and comply with applicable laws. The legal basis for the above processing is NTG’s contractual and legal obligations and legitimate interests – Arts. 6.1.b, c and f.

We also store information about our customers to monitor client history and keep our records as required by law, Arts. 6.1.c and f. We delete information about client contacts or prospective client contacts five years after our last contact with them, except when we are required by law to retain it longer (for example, transaction and payment records).

In some situations, we may be contacted by another transport company to execute a shipment or parts of it on their behalf. In these situations, that other transport company might give us non-sensitive personal data about you, that is relevant for executing the contract between you or your employer and that company.

You always have a right to demand that we stop sending marketing communications to you.

Suppliers:

As our supplier (including employees of suppliers who designate them as contacts), NTG processes your personal data (such as name, email address, telephone number, the company you work for and business address), to obtain the freight forwarding, shipping solutions and other services you, plan and deliver these services from you according to our agreements, communicate effectively with you throughout the transport process, and maintain a our relationship with you between shipments. We use personal data of current, prospective or past suppliers to negotiate, execute and perform contracts and in other ordinary business communications, e.g., document exchanges and payments. As permitted by applicable laws, we may process photographs and/or videos, and record telephone calls, to enhance collaboration, obtaining required consent if they are used as biometric data – art. 9.2.a.

NTG shares your personal data on an as-needed basis with relevant NTG entities, business partners, advisors and public authorities worldwide, to facilitate our business transactions and comply with applicable laws. The legal basis for the above processing is NTG’s contractual and legal obligations and legitimate interests – Arts. 6.1.b, c and f.

We also store information about our suppliers to monitor supplier history and keep our records as required by law, Arts. 6.1.c and f. We delete information about supplier contacts or prospective supplier contacts five years after our last contact with them, except when we are required by law to retain it longer (for example, transaction and payment records).

In some situations, we may be contacted by another transport company to execute a shipment or parts of it on their behalf. In these situations, that other transport company might give us non-sensitive personal data about you, that is relevant for executing the contract between you or your employer and that company.

January 2026